Our Vision
An ethical professional service environment where consumers can faithfully rely upon AUC to deliver excellent transportation services 365 days a year and 24 hours per day.
Our Mission
AUC mission is to be the leader in advancing excellence in the taxi industry. AUC accomplishes this mission by:
Maintaining customer service as our number one priority
Embracing standards for professional performance
Supporting best practices in transportation services
Creating a environment of trust and cooperation
Giving back to the community
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Company Code of Ethics*
Equality: We will recognize the individual rights of all members of the community and always endeavor to treat everyone with justice and respect.
Truth: We will make accurate claims to our customers and use only real testimonials when advertising all aspects of the services we offer.
Honesty: We will treat everyone fairly and guard against any behavior that could misrepresent or have the effect of misrepresenting our services.
Integrity: We will obey all federal, state and local laws, and our own performance standards.
Cooperativeness: We will support a healthy environment by cooperating with our customers, the City of Alexandria, other businesses, and anyone who would benefit from an ethical system.
Regulation: We will self-regulate to abide by all City of Alexandria codes. We will ensure that our services will not be hazardous to public health or safety, and seek to resolve, in a fair and expeditious manner, any disputes that may rise.
* Adopted from the Better Business Bureau Code of Ethics
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Driver Performance Standards
Drivers will achieve Customer Service Certification annually.
Drivers will maintain their vehicle in proper working order, clean and clutter-free.
Drivers will be neat and professionally attired.
Drivers will be respectful of passengers right to a quiet ride free of distractions.
Drivers will participate in at least 100 hours of community service annually.
Drivers and company will never discriminate and will treat all passengers fairly.
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Consumer Bill of Rights*
Right to Be Safe: our cabs are clean, well maintained and regularly inspected
Right to Choose Freely: we believe everyone should have choices in transit services
Right to Be Heard: everyone is entitled to redress if they are dissatisfied
Right to Service: there is no place for discrimination in professional transit service
Right to Be Informed: customers should have easy access to taxi regulations
* adopted from the United States Consumer Bill of Rights
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